Privacy policy

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, use our services, or interact with us.
We are committed to protecting your privacy and handling your personal information in accordance with the applicable laws and regulations of the State of Kuwait, including CITRA Data Privacy Protection Regulation No. 26 of 2024.

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following types of personal information:

  • Name, contact number, and email address

  • Billing and delivery address (if applicable)

  • Payment details (processed securely via authorized payment providers)

  • Device and browser information (IP address, cookies, analytics)

  • Communication preferences and customer support inquiries

We may also collect information automatically through cookies, analytics, or third-party tracking tools to improve our website experience and performance.

3. Purpose of Data Collection

Your data is collected and processed for the following purposes:

  • To provide and improve our products and services

  • To process orders, payments, and deliveries

  • To respond to inquiries and customer support requests

  • To send updates, promotions, and marketing communications (with your consent)

  • To comply with legal obligations under Kuwaiti law

4. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Your explicit consent

  • Necessity for the performance of a contract or service you have requested

  • Compliance with a legal or regulatory obligation

  • Our legitimate interests in improving user experience and business operations

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined above or as required by law.
Once data is no longer needed, it will be securely deleted or anonymized.

6. Sharing and Disclosure

We do not sell or rent personal information.
However, we may share data with:

  • Authorized third-party service providers (payment gateways, logistics partners, hosting providers)

  • Legal or regulatory authorities if required by law

  • Affiliates or successors in case of business transfer or merger

When data is transferred outside Kuwait, we ensure that the recipient country or entity provides an adequate level of data protection as required by Kuwaiti law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic and performance

  • Customize content and ads

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website functionalities.

8. Data Subject Rights

Under Kuwaiti law, you have the following rights regarding your personal data:

  • Access your personal information

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

  • File a complaint with the Communications and Information Technology Regulatory Authority (CITRA)

To exercise these rights, please contact us at Contact Numberl: +965 - 67099486.
We will respond within the time limits prescribed by CITRA regulations.

9. Data Security

We apply appropriate technical and organizational measures to safeguard personal data from unauthorized access, alteration, or disclosure, including encryption, access controls, and regular security reviews.
However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute protection.

10. Children’s Privacy

We do not knowingly collect personal data from individuals under 18 years of age.
If you believe a child has provided us with personal information, please contact us to delete such data promptly.

11. Cross-Border Data Transfers

If we transfer your personal data outside Kuwait (for example, to cloud or hosting providers), we ensure that adequate protection measures are implemented as required under CITRA Regulation No. 26 of 2024.

12. Data Breach Notification

In the event of a data breach that poses a risk to individuals’ rights or privacy, we will notify CITRA and, when necessary, the affected individuals, within the required legal timeframe.

13. Updates to this Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on our website with the new “Last Updated” date.
Your continued use of our services after such updates constitutes your acceptance of the revised policy.

14. Contact Information

If you have questions, requests, or complaints about this Privacy Policy or our data-handling practices, please contact:

Data Protection Officer / Privacy Representative
Contact Numberl: +965 - 67099486
Address: [Kuwait
State of Kuwait